Frequently Asked Questions

  • HOW DO I PLACE AN ORDER?


     

     

    There are a number of ways you can make an enquiry and/or place an order:

     

    Email us at:  info@wickedpops.co.uk

     


    Telephone us on: 07968 734953

     

    Select the CONTACT US link above and complete our enquiry form (a member of our team will contact you as soon as possible to discuss your request further).

    Visit our FACEBOOK page Wicked Pops.

     

  • DO YOU CATER FOR DIETARY NEEDS/FOOD INTOLERANCES?

    All of our customers will be asked to confirm if they or any of their guests have food intolerances that we need to be aware of BEFORE placing an order. Ingredients and allergen information will be provided relevant to their chosen product.  Unfortunately, we are unable to guarantee a product free from nuts or peanuts as our products are prepared in a kitchen where nut products may be present also.  We can cater for customers who require gluten free and dairy free products across most of our range however, please contact us to discuss your specific requirements prior to placing an order.  

    If your order is for a large event eg, Wedding or Corporate event, we will provide you with a small sign to place on display alongside the cake pops which informs your guests of any possible food allergens contained within.  It is your responsibility to ensure that this sign is placed on display so that any guests with a food intolerence can make an informed decision. We will not be held liable for any issues arising from lack of allergy information being made available to your guests. 

  • DO YOU DELIVER?

    Yes, we do offer a delivery service in the UK.

    You are welcome to collect your order from our base on a pre-arranged date/time.  We can deliver across the Greater Manchester area for a small fee of £5.00 to cover fuel costs (please telephone us to discuss this option 07968 734953).  

    We can also post your order to you anywhere across the UK unfortunately, we do not ship internationally at this time.  We prefer to use Royal Mail 1st class signed for service for this purpose and postage costs are based on the weight of medium parcels (fully wrapped and boxed orders).  


    For large and bulk orders it may be necesary to arrange for a courier service to deliver and you will need to advise us of this so that any additional costs can be calculated for you prior to placing your order. 

We try to ensure that our pops are wrapped and packaged carefully to avoid any damage in transit however, some delicate designs are not suitable for postal delivery.  Please contact us to discuss any particular delivery requirements and if possible, we will always try to deliver them personally to you to ensure their safe arrival.

  • HOW MUCH WILL MY ORDER COST TO BE POSTED TO ME?



    Royal Mail First Class is ideal if you are not in any rush to receive your cake pops as it does not guarantee a specific delivery date.  We aim to ship orders within 3 days from the date of ordering.  Should you wish to order in advance of your event, please contact us via telephone 07968 734953 to book a delivery/postal slot.   Weight of your order is automatically calculated during the checkout process.
     

    Royal Mail 1st Class Signed For:

    upto 1kg - £6.80
    1kg-2kg  - £10.05
    2kg-5kg  - £16.95


    

Orders over 30 cake pops may incur additional postage costs, please let us know if you need a larger quantity posting and we will check and advise you on the most economical postage and delivery options for you.

     

  • HOW LONG WILL MY CAKE POPS LAST?

    Please store your cake pops somewhere cool to prevent the chocolate from softening or melting.  An airtight container is ideal.  A fridge may be too cold and can cause the chocolate to crack or bloom (discoloration) therefore should be avoided.  Store out of direct sunlight.  Each pop is individually wrapped to ensure maximum freshness and will last for upto 10 days.  (Although it is unlikely that they will last that long due to their yumminess).

GIFT VOUCHERS AVAILABLE.....
£10 or £20

Treat yourself or someone else today :o)

 

Why not contact us today to discuss your special event and we can provide you with a no obligation quote and advice on suitable designs and products from our beautiful range.

 

Email: info@wickedpops.co.uk
Telephone: 07968 734953
Facebook: Wicked Pops
Instagram: #wicked pops
Twitter: @wickedpops

Or select the link below and complete our enquiry form and we will get back to you as soon as possible.

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