Frequently asked questions
What is a Cake Pop?
Cake Pops are yummy truffle cakes, on little sticks and can be designed in a range of themes and novelty characters. They make ideal party favours and there is no mess or sticky fingers for your guests to deal with!
What set us apart from our competitors is that we dont use melting wafers on our cake pops, all of our cake pops are dipped in Real Belgian Chocolate as we feel that this ensures a better finish and a luxurious taste for our customers.
How Do You Deal With Allergens?
We work in a home based kitchen which has been inspected and registered with Wigan Local Authority and has received and maintained a 5 star rating since our business began.
We also store products in the kitchen that may have traces of nuts and other allergens present and therefore, unfortunately, we are unable to guarantee a nut free product.
We can cater for Gluten Free customers but require a discussion to confirm if the preferred flavour is available as not all of our tried, tested and preferred recipes are suitable.
When Should I Order A Cake?
We are extremely busy at Wicked Pops HQ on a daily basis and therefore the earlier you book in your cake and secure your date with us the better. Particularly with Wedding Cakes, we only acept two wedding cake orders per week so make sure you reserve your date before someone else books it. A small deposit secures your date. We already have bookings for the 2019 Wedding Season.
We only accept a limited number of bespoke orders each week and if someone has already booked your date, whilst we will always try and accommodate you if at all possible, we can not guarantee that we will be able to make your order if booked in late.
There is never any harm in asking about last minute orders however, so please feel free to check with us, if we can help you, we will of course try our best.
How Should I Store My Cake and Cake Pops?
CAKES - Your fondant covered cake should not be refrigerated, please store it in the cake box provided. Once the cake has been cut into, the exposed sponge should be covered in cling film, stored in the box and eaten within three days for maximum freshness.
When transporting your cake, please ensure that the box is kept flat and not lifted at an angle. Car journeys - preferably place the cake box in the boot or passenger footwell of the car. Never place the cake on a car seat or passengers lap as in the event of an emergency stop, the cake can be damaged.
CAKE POPS - Please store all cake pops in the box provided. The chocolate seals the cake inside and they will remain fresh for 10-12 days from date of delivery/collection. If pops get too warm the chocolate can bloom (patchy) or melt and if they get too cold the chocolate can crack. Please do not store pops in the fridge.
How Much Do Your Cakes and Cake Pops Cost?
Every Cake and Cake Pop is individually designed for our customers. We have base prices for our celebration cakes starting from £45 and Cake Pops from £1.50 each. Final quotes will depend on the complexity of the chosen design, and time needed to complete it.
Please bear in mind that flowers and modelled figures are all made by hand and take a considerable time, our prices do reflect a fair wage for our time and skills.
We ensure that we use good quality ingredients in our cakes, a professional grade fondant and our ganache is made with Belgian Chocolate so you can be sure that you are purchasing a cake made to a high standard. We wont compromise on quality as our reputation for affordable, beautiful and tasty cakes is very important to us.
We may offer a discount on larger orders, please ask us for further details should you require a large number of cake pops.
How Do I Order A Celebration or Wedding Cake?
You may contact us using the contact form on our website or alternatively, message us through our facebook page. If you wish to book a wedding cake, then please ask us about our consultation days. If you wish to place an order for a celebration cake then please ensure that the following information is included in your message. We will then contact you to discuss your design further and provide you with a competitive quote:
1) Your Name and contact details
2) Date and Location of the event
3) Type of event
4) Cake/Cake Pops/CupCakes/Cookies etc required
5) Approximate Number of guests
6) Any food allergies or special dietary requirements required
What Is A Consultation?
Consultations are only required for Wedding Cakes. It is an opportunity for you and your partner to meet with myself and discuss your dream cake.
We will talk about cake designs, colour schemes and you will have the opportunity to sample a range of our most popular cake flavours. We can also show you some of our beautiful Wedding Favours which make the perfect finishing touch to the tables at your Wedding Breakfast or Evening Reception.
We are able to offer a limited number of consultations each month due to our busy work schedule. Please contact us to arrange an appointment on our next available consultation day.
Can You Deliver My Order
Yes, we offer free local delivery within a three mile radius of our location M29. For deliveries out of this area within 5 miles we charge a small delivery fee of £3 to cover fuel.
If you prefer to collect, you are welcome to collect your order from us at an agreed date and time.
We are able to deliver orders across the north west for a fee to cover fuel, please contact us for a price.
We can post cake pops throughout the UK via Royal Mail 1st Class Signed For. Please contact us to discuss postal rates for your order.
Payments, Refunds and Cancellations
- To secure all orders, we do require a small deposit, payable at the time of booking. Final balances are due NO LATER than two weeks before your event. We do not have time to chase overdue payments and should you not pay your final balance, your order may be cancelled. Orders will not be made or delivered without payment in full.
CANCELLATIONS and REFUNDS
- A copy of our full terms and conditions is provided at the time of ordering and this outlines in full our refund and cancellation policy. Please request another copy if required.